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What is ITAD ?

IT asset disposition (ITAD) is an industry term and practice built around reusing, recycling, repurposing, repairing or disposing of unwanted IT equipment in a safe and environmentally responsible way.

Securing data. Old hardware may still contain data, so ITAD providers follow best practices for thorough data deletion. Storage devices are securely wiped.

Recycling and reusing devices. ITAD providers dispose of numerous types of used hardware, including desktops, laptops, servers, phones and tablets. Items such as RAM sticks or video cards can be harvested and reused in other products or recycled.

Repairing hardware. ITAD services may also offer repair options for hardware so organisations can repurpose their equipment.

Logistics. We have the ability to manage the de-installation and logistics of your equipment from your location to ours. Upon arrival, assets are tracked by serial number, audited for condition, functionality, and recovery value. Equipment is thoroughly cleaned and all non-OEM identifying labels are removed to ensure customer privacy.

Audit. Upon audit completion, a full audit report is furnished to the client (typically within 5-10 business days) which includes detailed asset information including serial number, make, model, configuration, condition, functionality. 

Safety. Equipment is securely stored in our warehousing facilities which are equipped with security systems consisting of, but not limited to, video surveillance cameras, motion detectors, wired doors, and two different alarm systems. We are fully insured. 

How to Sale your Equipment:

  1. Search your device below with all possible choices.
  2. We will send you a price offer on your device(s).
  3. You will then receive an e-mail from us with a download link or a PDF for your free shipping label and further information about the next steps.
  4. Then pack your device(s) safely and send it off in until 14 days and no worries, all shipments are insurance included.
  5. As soon as we have received your device(s), we will check your details of the item. If this process is successfully completed, we will transfer the specified amount to the bank account you specified in maximum of 7 working days after device(s) check. 

In case of difference of product received from the previous submitted information we will make a counter-offer and if you reject we require you to pay the shipping fees.

Remember we will be in contact by email after you submitted your device(s) information, so you can anytime send us pictures, ask further questions or any other help you may need.

Take enough time to make the information as detailed and accurate as possible. We do not buy rooted devices/devices with jailbreak, iCloud locked, or serial numbers blocked on manufacturer.

We will require the bank or Paypal information only after you accept our offer

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Can I return a product without stating a reason?
All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation with exception of product conditions described as "USABLE" or "DEFECTIVE".
The costs associated with the return are covered by DaRoAn.

Do the products come complete with accessories and package ?
The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?
This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?
Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?
If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?
Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with Spanish Law n. 37/1992 (Régimen Especial de Bienes Usados (REBU), therefore the sales tax is not shown on invoice but some products (i.e. with differential taxation), the invoice will list the VAT.

Can I exchange my secondhand device for a refurbished one?
Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?
As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?
Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://daroan.com/pages/shipping-policy


Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://daroan.com/pages/warranty-conditions

For Product Conditions visit https://daroan.com/pages/product-conditions

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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